Refund policy
Return, Refund & Cancellation Policy
Last Updated: 15 July 2026
Returns
For hygiene and safety reasons, opened or used perfume products cannot be returned or exchanged.
However, if your order arrives:
- Damaged
- Leaking
- Defective
- Incorrect
- Incomplete
we'll gladly make it right.
Please contact us within 24 hours of delivery.
How to Request a Return
Please email us with the following details:
- Order Number
- Photos of the product
- Complete unboxing video
- Description of the issue
Email: support@qasas.in
Replacement
After verification, we will arrange one of the following:
- Replacement Product
- Store Credit
- Full Refund (if a replacement is unavailable)
Refunds
Refunds are applicable in the following situations:
- Order cancelled before dispatch
- Product unavailable
- Verified damaged product
- Wrong item delivered
Refunds are processed within 5–7 business days after approval.
Cancellation
- Orders may be cancelled before dispatch.
- Once an order has been shipped, it cannot be cancelled.
Fragrance Preference
Fragrance is deeply personal and may vary from person to person.
Returns or refunds cannot be accepted because:
- You don't like the fragrance.
- It smells different than expected.
- It develops differently on your skin.
We recommend reading the fragrance description carefully before making your purchase.
Damaged Packages
If your parcel appears damaged upon delivery:
- Record a complete unboxing video.
- Take clear photographs of the package.
- Contact us immediately.
Contact Us
QASAS Perfumes
Email: support@qasas.in
Phone: +91 96339 59577
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST